Witaj! Możesz złożyć zgłoszenie w HD - CSIZS, korzystając z dostępnych opcji.
W przypadku zgłoszenia awarii pamiętaj o konieczności załączenia formularza awarii UAW-01, stanowiącego załącznik do zgłoszenia. Wzór formularza wraz z opisem pól możesz znaleźć tutaj: Wzór formularza UAW-01
W przypadku zgłoszenia błędu pamiętaj o konieczności załączenia formularza błędu ZBL-01, stanowiącego załącznik do zgłoszenia. Wzór formularza wraz z opisem pól możesz znaleźć tutaj: Wzór formularza ZBL-01
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